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Lead Service Technician

Slough, GB
Direct Labor

Job Description

Job Summary

Prioritizes, schedules repair support of customer returned equipment. Responsible for the day to day operations of the service department.


- Schedules daily operational commitments of module repair, ECU work cell, printed circuit boards, all RCL equipment repairs and Help Desk delivery needs, maintain inventory levels, validate newly developed software, firmware and hardware for Engineering department.
- Scheduling to optimize the level of manpower, test equipment needs and performance, and scheduling vacations as to not interfere with day to day operations.
- Generates and maintains work instructions for service related repairs, job descriptions, and any related instructions needed for the service group to ensure quality standards are maintained.
- Coordinates technical training development to expand new product knowledge for employees regarding repairs.
- Ensures Production, Inventory, Engineering and Rail Sales departments are advised of performance trends.
- Provides assistance to the Sales, Product Development, Inventory, Production, Application Engineering and Service departments to resolve problems, answer technical questions, and develop product improvements.
- Ensures subordinate compliance and awareness with work place safety conditions and regulations.
- Conducts annual employee evaluations with technicians to determine training requirements, performance improvement, and career development paths.
- Will also be able to do repairs and occasional field work if needed to support service.
- Routinely works overtime and will be responsible to keep overtime to a minimum in the service department.
- Interfacing with customers on a daily basis for troubleshooting and all other customer needs.
- Responsible for ensuring customer invoicing is correct.


- Ability to proficiently use oscilloscope, spectrum analyzer, voltmeter/multimeter, personal computer, soldering and desoldering equipment and various hand tools common to electronics repair.
- Ability to read schematic drawings and ladder logic diagrams.
- Ability to use Word and Excel or equivalent programs.
- Practical knowledge of electronic theory, application and troubleshooting.
- Understanding of hydraulics and pneumatics. Knowledge of industrial machinery.
- Ability to manage time to meet deadlines and schedule the work flow of others.
- Good interpersonal skills and supervisory ability.

Education & Experience Request

- Associate's degree (A. A.) or equivalent from a two?year college or technical school; minimum of two years related experience with company products and applications; or an equivalent combination of education and experience.Lai

Referal Part

As an Equal Opportunity/Affirmative Action Employer, Laird does not discriminate in hiring or in the terms and conditions of employment because of an individual's race, color, religion, gender, national origin, age, disability, sexual orientation, marital status, veteran status, arrest record, citizenship or other categories protected by federal, state or local laws. EOE/M/F/Vet/Disability