Quality managers aim to ensure that the product or service an organisation provides is fit for purpose, is consistent and meets both external and internal requirements. This includes legal compliance and customer expectations. Coordinate the activities required to meet these quality standards.
The role is concerned with monitoring and advising on the performance of the quality management system, producing data and reporting on performance, measuring against set standards.
devising and establishing a company's quality procedures, standards and specifications
reviewing customer requirements and making sure they are met
working with purchasing staff to establish quality requirements from external suppliers
setting standards for quality as well as health and safety
making sure that manufacturing or production processes meet international and national standards
looking at ways to reduce waste and increase efficiency
defining quality procedures in conjunction with operating staff
setting up and maintaining controls and documentation procedures
monitoring performance by gathering relevant data and producing statistical reports
making suggestions for changes and improvements and how to implement them
using relevant quality tools and making sure managers and other staff understand how to improve the business
making sure the company is working as effectively as possible to keep up with competitors.
the ability to persuade
organisational and planning skills
skills in numerical and statistical analysis
the ability to work as part of a team
an understanding and appreciation of other people's work disciplines, such as engineering and science.
Education & Experience Request
Automotive, Medical Industry. High school or University degree